Skip to main content

Chat

The Chat Module is an AI-powered communication infrastructure that enables real-time interaction with customers and visitors. It allows you to centrally manage messages coming from your website, WhatsApp, email, or other integrated platforms through a single panel.

This module works in coordination with Caresept’s platform integrations. When WhatsApp, email, and web chat integrations are enabled, the incoming messages from these channels are automatically routed to the Chat module and managed from there.

Features​

  • Multi-Channel Support: All communication channels such as WhatsApp, web chat, social media DMs, and email are consolidated in a single interface. Messages are displayed along with the source channel information.

  • Real-Time Messaging: Live chat with visitors or customers is supported. Operators can instantly see and respond to incoming messages.

  • AI-Powered Auto Replies: Frequently asked questions or specific keywords can trigger automated responses. Bots and live support can operate together, with the conversation being handed off to a human operator if needed.

  • File and Media Sharing: During conversations, you can share images, documents, videos, or links. This feature is especially useful for technical support and sales processes.

  • Conversation History and Archiving: All chat interactions are logged by the system. Past conversations can be accessed and analyzed at any time.